Alternative dispute resolution

In the event of a dispute event, the consumer may use the Alternative Dispute Resolution using one of the following contacts:

Lisbon Consumer Disputes Arbitration Centre

Vale do Ave Consumer Disputes Arbitration Center/Arbitration Tribunal

CIAB – Center for Information, Mediation and Consumer Arbitration (Tribunal Arbitral de Consumo)

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Center for Arbitration of Consumer Conflicts of the District of Coimbra

Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve

Center for Consumer Information and Arbitration of Porto

Madeira Consumer Disputes Arbitration Centre

For more information, see the Consumer Portal www.consumidor.pt